CTH Spotlight – The Ritz Hotel, London

CTH are proud to be known for first-class Hospitality qualifications around the world. Here, in the first of a series of inspirational films for CTH students, we talk to key staff members at one of the major hospitality employers of the world.

10 PLACES EVERYONE WANTS TO TRAVEL TO IN 2018

We took a look at data from travel search engine Kayak to find out which destinations people are looking to book most right now.

Last year, Asian destinations dominated the list of the most-visited cities in the world.

Looking ahead though, travellers seem to be setting their sights on Europe. That’s according to data from travel search engine Kayak, which just released their 2018 travel hacker guide, featuring the top trending destinations of this year.

In order to create this list, Kayak looked at the top 100 most searched for travel dates between 3 March 2017 and 28 February 2018, and identified the cities around the world with the greatest year-over-year increase in search.

For all the destinations that made the list, Kayak also featured the median hotel price there, as well as the median airfare to that city from the US and Canada based on travel dates that fall into the same one-year period mentioned above. We then used this data to identify the cheapest month to visit each place.

Keep scrolling to see where travellers are itching to go in 2018.

10. Rome, Italy — February is the cheapest time to go

17% increase in searches

Median airfare in February: $486

Median hotel rate in February: $122

Cheapest time to book: four months before departure

Note: only hotels with three stars and above are included in this data.

9. Paris, France — January is the cheapest time to go

(AFP/Getty)

18% increase in searches

Median airfare in January: $474

Median hotel rate in January: $154

Cheapest time to book: six months before departure

8. Athens, Greece — February is the cheapest time to go

20% increase in searches

Median airfare in February: $657

Median hotel rate in February: $92

Cheapest time to book: five months before departure

7. Madrid, Spain — March is the cheapest time to go

20% increase in searches

Median airfare in March: $520

Median hotel rate in March: $114

Cheapest time to book: five months before departure

6. Las Vegas, Nevada — August is the cheapest time to go

21% increase in searches

Median airfare in August: $212

Median hotel rate in August: $154

Cheapest time to book: two months before departure

5. Lisbon, Portugal — February is the cheapest time to go

(EDP Foundation)

25% increase in searches

Median airfare in February: $566

Median hotel rate in February: $82

Cheapest time to book: six months before departure

4. Amsterdam, Netherlands — January is the cheapest time to go

27% increase in searches

Median airfare in January: $499

Median hotel rate in January: $138

Cheapest time to book: three months before departure

3. Bali, Indonesia — November is the cheapest time to go

(AFP/Getty)

27% increase in searches

Median airfare in November: $782

Median hotel rate in November: $123

Cheapest time to book: four months before departure

2. Barcelona, Spain — January is the cheapest time to go

35% increase in searches

Median airfare in January: $420

Median hotel rate in January: $103

Cheapest time to book: six months before departure

1. Maui, Hawaii — September is the cheapest time to go

(iStock)

51% increase in searches

Median airfare in September: $560

Median hotel rate in September: $309

Cheapest time to book: three months before departure

Article originally published on: https://www.independent.co.uk/

Why Western Cape tourism’s water saving efforts are to be celebrated

 

Management companies in the Western Cape have recorded a more than 20% drop in arrivals to their establishments due to the significant knock that the local hospitality industry experienced as a result of the international coverage that Day Zero gained. Even though the destination is out of hot water, with dam levels rising as a result of the recent rainfall, it still needs to market itself, more than ever, as a water-wise, sustainable tourist destination.

According to Rishabh Thapar, HVS Africa associate director, the local tourism industry suffered a severe blow in terms of declining occupancy and visitation, and that if marketed correctly as a sustainable destination, the industry can once again get back on track for the unprecedented tourist arrivals that the city deserves.

Thapar says that although Day Zero has been pushed out to 2020 (or potentially ‘never’) in light of the city’s laudable efforts in changing their lifestyle and focusing on water conservation in all aspects of their day-to-day living – the effort needs to be continued.

A common cause in mind

“It was heartening to see industries, buildings, farmers, hoteliers, each and every citizen coming together for a common cause and making an effort to reduce water consumption. Just to give some perspective, Cape Town has reduced its water consumption by 60% down to daily consumption levels of as low as 500-550 million litres per day – a reduction of over 50% from the 1.2 billion litres per day mark recorded just three years ago.”

 Cape Town is one amongst a host of cities around the world that faces water issues and we may have learnt our lesson earlier than others and can now be used as a global benchmark.

He says that the hotel and tourism industry has been at the forefront of a lot of these water saving initiatives: “While most of the consumption in the city is residential, hotels seemed to be the ones that took the limelight on water consumption. The hotel industry reacted by closing swimming pools, installing boreholes, fitting taps with aerators, using seawater for air-conditioning, implementing the use of paper towels instead of hand towels to reduce the laundry load, installing more robust wastewater treatment plants, removing bath plugs, encouraging guests to take two-minute showers; creating awareness and sharing best practices to switch to a greener lifestyle.”

The industry took to educating its guests on the benefits of conserving water, and in some cases, rewarded guests for reducing their water consumption. There was very little to zero negative commentary from visiting guests and hotels were still able to create memorable moments despite the negative global publicity Cape Town was getting. “The truth is that Cape Town is out of the water crisis and is awaiting national government to lift the restrictions currently in place,” says Thapar.

Water conservation education

HVS Africa managing partner, Tim Smith added: “These efforts will continue, and visitors will need to be continuously educated on the issue. Tourists use a fraction of the water consumed in the city and with so many places to explore in and around Cape Town, from the mountains and beaches to picturesque vineyards and ever-increasing township tourism interest, who has time for a long shower anyway?”

With the efforts of the city, together with some blessed rainfall, the dam levels feeding Cape Town are back up to almost 50% (as of 9 July 2018) and rising with healthy rainfall predicted throughout the rest of the winter months. “While Capetonians are cautiously optimistic, the frightening experience over the last year has left citizens environmentally conscious, water-wise and fully equipped to handle the new lifestyle change,” explains Thapar.

“For example, when travelling internationally, I would usually enjoy a longer shower, as a relief to my 30-second shower routine. However, six months later, having realised the impact of conservation and adjusting to a more water-wise routine, I feel no need to have a long shower when travelling abroad.”

“I feel Cape Town can not only claim its fame for being resilient against the drought and becoming a water-wise city, but its citizens and visitors can now be ambassadors of sustainable tourism when they travel internationally. Cape Town is one amongst a host of cities around the world that faces water issues and we may have learnt our lesson earlier than others and can now be used as a global benchmark to others not wanting to go through what Cape Town did.

“These routines now need to be further adopted by all businesses and industries in the region should we want to ensure a drought-free future. We look forward to welcoming the water-wise global travellers to the wonders of Cape Town and the Western Cape,” concludes Thapar.

Article originally published on: http://www.bizcommunity.com/

What to expect at the Getaway Show 2018

The 2018 edition of the Getaway Show will be held at the Ticketpro Dome in Johannesburg from 14-16 September 2018.
More than 22,000 visitors are expected to attend this year’s travel, outdoor, and adventure event. Hundreds of exhibitors will showcase camping gear, adventure and outdoor wear, 4X4 products, caravans, motorhomes, cars, trailers, travel destinations, accommodations, and accessories.

Inside the Ticketpro Dome, there will be an adventure area with a climbing wall, photography workshops and a craft and food market. There will also be a tremendous outdoor space with a children’s area, food trucks, a beer tent, sporting activities, and live music.

Here’s a look at some of the highlights you can expect:

  • The exhibitors will offer discounted offers and specials on various gear and products
  • They will also showcase the latest camping and outdoor gear
  • You may step inside the latest caravans and vehicles ideal for road travel
  • Plan your next South African holiday while you indulge in the best local cuisine
  • Meet and explore travel ideas from exotic and far-flung travel destinations
  • Try the interactive Spin and Win, where you can win prizes including travel experiences
  • Attempt the climbing wall in the popular adventure area
  • Drop the kids and explore: The kid’s area is also suitable for toddlers and is staffed with childminders. Explore the show knowing your children will be kept safe and busy with the various activities on offer.
  • Relax and enjoy: Overlooking the kid’s area outdoors, visitors can relax and visit the beer tent to unwind to live music with family and friends
  • Learn about photography in one of four workshop sessions, including wildlife photography skills, presented by Canon
  • Shop the food and craft market, for a range of locally made specialities and unique item

Tickets are available both online and at the door.

Article originally published on: http://www.bizcommunity.com

Suite dreams are made of these – SA hotels set for cash boom

As the number of international visitors to South Africa grows‚ hotel room revenue is also expected to burgeon.

This is according to PwC’s latest report on Africa’s hotel sector‚ which found that overall hotel room revenue in South Africa rose 4.6% to R16.6-billion in 2017 and will grow to R21.8-billion by 2022. Five-star hotels had the highest occupancy rates in the market in 2017‚ at 79.5%.

“Most of the hotel openings schedules for the coming years will be four-star hotels. Scheduled openings for 2019-21 include the Radisson Blu Oceans Umhlanga in Durban‚ the Marriott Johannesburg Melrose Arch‚ the Marriott Executive Apartments in Johannesburg‚ two Hilton Garden Inns – one in Durban and another in Mpumalanga – each of these is a four-star hotel.

“We expect the overall number of available rooms to increase from 62,000 in 2017 to 64,900 in 2022.”

Three-star hotels accounted for 31% of total hotel room revenue in 2017.

“The growth in hotel rooms in South Africa‚ remains similar to that forecast in our 2017 Hotels Outlook‚ with an additional 2,900 rooms to be added over the next five years‚” said PwC’s Pietro Calicchio‚ hospitality industry expert.

The report found that international visitor numbers to South Africa continued to grow with a 2.4% increase overall.

The UK is still the largest source of visitors to South Africa at 447,901 in 2017.

Of African visitors‚ the largest number came from Zimbabwe at two million‚ followed by Lesotho at 1.8 million and Mozambique at 1.3 million.

 

 

Article originally published on: https://www.timeslive.co.za/

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How a college can get accredited

The ITHSA is the official representing agent of the CTH and hence we will be able to assist you with the process of accreditation, registering of students and programme information.

To get started, the training provider needs to make contact with the ITHSA Business team, the consultant will provide the training provider with the ITHSA accreditation application.

ITHSA provider accreditation, this is the procedure:

  1. Complete the ITHSA accreditation application form in duplicate, submit one copy to the ITHSA and retain a copy for your records.
  2. Pay the Provider accreditation fee via EFT then save a copy of your proof of payment. This needs to be submitted together with the application form to ITHSA.
  3. The application pack can be sent either by post or electronically to info@ith.org.za. A VAT invoice is available from ITHSA upon request.
  4. Once your application is received by ITHSA a desktop review is conducted and then a site visit is conducted.

After a successful site visit, ITHSA will make the recommendation to CTH for accreditation.

The centre accreditation fee is R 7700.00.  This fee is inclusive of the site visit, CTH application fee, a full set of materials for students and lecturers and an accreditation certificate.

Please feel free to contact our Business Development Consultant Mitchell Miles via email: mitchellm.ith.org.za if you require more details on how to get accredited.

 

What programmes does the ITHSA offer?

We offer the following three study streams, that are registered on the United Kingdom’s National Qualifications Frameworks:

  • Management Programmes in Tourism and Hospitality
  • Culinary Programmes
  • Short Learning Programmes

 

What makes ITHSA programmes different?

What makes ITH courses different, is that we offer more than just theory, but an informed view of life in the field of tourism and hospitality. Students leave feeling prepared emotionally and intellectually for the task of serving others. The ITHSA offers a set of progressive internationally recognised programmes such as Management Programmes in Tourism and Hospitality, Culinary Programmes or Professional Skills short courses.

Our courses are endorsed by important industry figures and brands, including Gordon Ramsay and his Tante Marie Culinary Academy, Virgin Atlantic, the Star Alliance, Sabre and many more.

 

What will I get if my application was successful?

As an ITH training centre, you will receive full support from us including but not limited to:

  • Advice
  • Accreditation support
  • Registration of students for assessments and exams
  • Distribution of learner tool kits
  • Help to grow student and centre base in SA
  • Seek local endorsements for qualifications
  • Develop relationships with industry experts in SA
  • A Facebook page of over 6000+ interested students to market to* – post about your college on our page for a limited time only!
  • Registered with the OFQAL in the UK, all programmes can be offered through face to face classes or distance learning
  • All programmes come with a full set of learning material for both the college and students
  • These vocational based courses that are easy to manage from a college perspective as the assessment is either via an assignment or an exam that is set and marked in the UK.

 

How does the assessment work?

These vocational based courses are easy to manage from a college perspective as the assessment is either via an assignment or an exam that is set and marked in the UK.  As a South African provider, you will receive full support from the SA office.

 

Food security training programme equips youth in hospitality, creates better-trained workforce

The Department of Tourism’s skills development project has seen 29 of South Africa’s youth graduate from the one-year training programme as food safety assurers in the Free State and Northern province.

The Food and Beverage Seta (FoodBev Seta) accredited qualification with specialisation in goods manufacturing process, carries an NQF level 1, a personal hygiene and food safety practices NQF level 2, as well as a good storage and distribution process in food environment which is an NQF level 3. The modules consist of a total of 203 credits.

The programme consisted of 30% theory and 70% practical training where learners were introduced to the fundamentals, core and electives unit standards which are particular to food safety. This qualification is recognised by all cookery or food-related sectors in South Africa, from small restaurants to large-scale hotels. It promotes career development for the beneficiaries. The highest accreditation in the programme was for certificates in food processing environment, NQF level 5 focusing on conducting audits and optimisation of product and process quality within a quality management system.

“Our graduates are a living symbol of hope that we can bring for our people, by creating opportunities through training. This training programme proves just how much can be achieved when government, the private sector and communities work together to make our country a better place to live in,” said Derek Hanekom, tourism minister, during the graduation ceremony.

Improving tourism sector strategies

The programme is one of the priorities identified in the Tourism Sector Human Resource Skills Development initiative and is aimed at putting into action, the improvement of visitor experience pillar of the 10-year National Tourism Sector Strategy 2016-2026.

“It was a challenge to find host employers to take in trainees, but hospitality establishments in the region opened their hearts and their doors. For that, I thank every one of the establishments who made training possible. We trust that you will reap the overall benefits of a better-trained workforce in the long term,” said Hannekom.

Speaking of behalf of the host employers, Clinton Potgieter of Sun International indicated that as part of their training, students performed their own audits and provided feedback on specific areas of improvement as a testament to the training that they have received and the integrity that they will eventually contribute to the tourism industry. The latest outbreak of Listeriosis should serve as a constant reminder of Food Safety and its importance and impact it has on tourism in South Africa and the daily food risks.”

The graduation was followed by a tourism community imbizo where Hannekom, together with the provincial department of Economic, Small Business Development, Tourism and Environmental Affairs (DESTEA), emphasised the role of the tourism sector in supporting the National Development Agenda, and answered to various community challenges and proposals for growing the local tourism value chain and offering.

Tourism industry opportunity, support

“Tourism offers opportunities to create and support jobs, to put food on the table, to develop communities and grow our economy, and eventually to give all people in our country an equal chance to make the best of their lives,” added Hannekom.

The programme with a total of more than 500 learner enrolment has reported competency pass rates of more than 90%, and a majority of the learners getting permanent employment with various acclaimed hotel and accommodation establishments. The final rounds of graduations will be held for the provinces of the Eastern Cape and Western Cape on 11 and 3 June respectively.

All the speakers and stakeholder emphasised that collaboration between the three spheres of government and business as a key tool to ensure the successful delivery of the tourism product as well as the overall government services to the people of South Africa.

As part of the Youth Month activities, the Department of Tourism will host a workshop on 14 June with the industry, on energy resource efficiency training, which will be rolled out in the Free State, targeting 20 youth from across the province.

Article courtesy of: http://www.bizcommunity.com/

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Cape youth hospitality training initiative gets an extension

The City of Cape Town’s Social Development and Early Childhood Development Department will be extending its Memorandum of Agreement with the Federated Hospitality Association of Southern Africa (Fedhasa) Cape. The agreement, originally signed in 2016 for workplace training for 20 young people, will now see 50 new candidates follow the same path to potential permanent employment.

In 2016, the City and Fedhasa signed an agreement for a pilot project that saw 20 young people placed with various Fedhasa members to gain valuable on-the-job experience. Seven of the participants eventually secured permanent employment.

Now, the pilot project has paved the way for 50 candidates who will participate in phase two of the agreement, starting in July 2018. The candidates will be selected from the City’s transversal youth development database of young people who have already completed work and employment readiness training initiated by the City.

In terms of the Memorandum of Agreement, Fedhasa will initiate and follow its own training criteria and framework to accomplish the objective of enhancing the participants’ chances of permanent employment, while the City will pay them a stipend from Expanded Public Works Programme (EPWP) funding.

“A benefit of partnerships such as this is that the work experience and training gained during the period of subsidised work improves longer-term employment prospects. Youth unemployment remains a major concern countrywide and impacts negatively on the welfare of young people. It is for this reason that we need to create job opportunities through partnerships with the private sector for the benefit of our youth,” said the City of Cape Town’s Mayoral Committee Member for Safety and Security; and Social Services, Alderman JP Smith.

One hundred names will be selected from the City’s Transversal Youth Development’s database. All prospective candidates must also be registered on the City’s jobseeker’s database as per the City’s Expanded Public Works Programme (EPWP) policy. The selection criteria will include a character trait assessment to ensure that the youth selected not only fit into the hospitality industry, but show an interest to work in the industry.

Fifty young people will then be selected to participate in the 12-month programme which includes a one-week induction period focusing on the industry and outlining the objectives and expectations linked to the programme. Once candidates are placed, they’ll be mentored against a list of agreed outcomes with quarterly progress evaluations. The overarching aim is to ensure that candidates are absorbed either temporarily or permanently into the hospitality industry at the end of the programme.

The programme aligns with the City’s Organisational Development and Transformation Plan, as it creates the potential for economic inclusion.

Participants from phase 1 received either full-time employment, internships or contracts at various businesses such as CPU Fedics, Southern Sun – Waterfront, Peninsula All Suite Hotel and Sanlam Food Court.

“This is but one initiative under way to improve the prospects of young people in our city. We are also in the third year of our #YouthstartCT entrepreneurship challenge and we also do ongoing youth capacity-building and workplace skills training. I am heartened by the continuation of this partnership with Fedhasa and I call on other industries to consider similar undertakings if they haven’t already set the ball rolling. An investment in our young people is a much-needed investment in a more prosperous future for all,” added Alderman Smith.

Article courtesy of: http://www.bizcommunity.com/

Hotel School Appoints Group Executive Chef

Capital Hotel School, one of the leading training institutions for Hospitality Management and Professional Cookery has announced that Chef Debby Laatz has been appointed as their new Group Executive Chef in the culinary arts division from April 2018.

Chef Laatz brings over 23 years of culinary experience. Having had a team compliment of over 110 staff members, Chef Laatz has held prestigious positions with leading Hospitality establishments across South Africa and has spent dedicated hours training students and chefs throughout her career.

Prior to joining Capital Hotel School, Chef Laatz has served as the Executive Chef at the iconic Royal St Andrews Hotel in Port Alfred and Lion Sands Game Reserve in Sabi Sands.

“We are delighted to welcome Chef Debby to our establishment and know that she will instil her skills and knowledge onto our students who are excited about their future in professional cookery and hospitality management”, says Ronel Bezuidenhout, Capital Hotel School MD and Principal.

Chef Laatz will be responsible for heading up a team of qualified and experienced training Chefs, that train students and members of the industry at leading hospitality establishments across South Africa.

On her move to Capital Hotel School, Chef Laatz says to aspiring chefs, “Practise! Don’t become egotistical but have pride in where you came from and where you are now. Own your experience. Always choose the next experience to improve on yourself and never settle for a lower standard than yours.”

 

Article courtesy of: http://www.tourismtattler.com/

How To Deliver Good Customer Service On The Go

Whether your business provides tourism transport, like an airport shuttle service, or you operate a mobile business, like a tourist guide, delivering excellent customer service skills on the go is particularly important. There are a broad number of different opportunities where you can target the right customers at the right time, and provide them with an efficient and high-quality service which will allow them to return to your business time and time again. Delivering good customer service on the go, no matter where you are in the world is simple if you follow the right steps. Here, we take a look at how you can do just that.

Purchase A Reliable Vehicle

If you’re a tour or transport operator, or perhaps you operate a hotel amenities delivery service, for example, ensuring that your vehicle isn’t going to cause you any trouble is important. Reliability can provide your business with the opportunity to offer a streamlined service at all times. There are a number of different options that you can choose from when searching for a reliable brand, with Renault and Honda often coming out on top. Knowing that you’re not going to break down on the way to a client, and ensuring that you can arrive at their destination or property with ease when required, is all part of delivering excellent customer service. If you regularly travel cross-border to meet with clients, then the reliability of your vehicle is even more important!

Training

If you have a number of employees who are delivering customer service on a regular basis, then you may want to consider opting for some form of customer service training. This can help to ensure that your employees are able to handle almost any situation they face, with the utmost professionalism, while remaining courteous and helpful at all times. This will help to ensure that your business not only runs smoothly but will help to provide you with peace of mind as a business owner that your employees are consistent in delivering the highest standards of customer service.

Be Responsive

Being responsive is important for any business but more so if you’re a mobile business or are regularly driving around. Installing a streamlined Bluetooth system in your car can help you to answer customer queries on the go, as and when you need to. With customers demanding a faster response time than ever, either ensuring you are able to respond almost instantly or having some form of employee or chatbot in place can help to ensure that your customers remain content with the service you are providing at all times.

Consider The Long Term

Dealing with customers should always be about your long-term goals. If you are able to provide an excellent form of conversation and deliver high-quality customer service consistently, then you are likely to attract existing customers back to your business again and again. The best form of marketing is word-of-mouth, and if you are able to please your current customers, they are highly likely to refer their friends and family to you.

Whether you operate a business from fixed premises, or your business requires constant travelling, providing excellent customer service, no matter where you are, is paramount to ensuring its success.

 

Article courtesy of: http://www.tourismtattler.com/