The Department of Tourism’s skills development project has seen 29 of South Africa’s youth graduate from the one-year training programme as food safety assurers in the Free State and Northern province.

The Food and Beverage Seta (FoodBev Seta) accredited qualification with specialisation in goods manufacturing process, carries an NQF level 1, a personal hygiene and food safety practices NQF level 2, as well as a good storage and distribution process in food environment which is an NQF level 3. The modules consist of a total of 203 credits.

The programme consisted of 30% theory and 70% practical training where learners were introduced to the fundamentals, core and electives unit standards which are particular to food safety. This qualification is recognised by all cookery or food-related sectors in South Africa, from small restaurants to large-scale hotels. It promotes career development for the beneficiaries. The highest accreditation in the programme was for certificates in food processing environment, NQF level 5 focusing on conducting audits and optimisation of product and process quality within a quality management system.

“Our graduates are a living symbol of hope that we can bring for our people, by creating opportunities through training. This training programme proves just how much can be achieved when government, the private sector and communities work together to make our country a better place to live in,” said Derek Hanekom, tourism minister, during the graduation ceremony.

Improving tourism sector strategies

The programme is one of the priorities identified in the Tourism Sector Human Resource Skills Development initiative and is aimed at putting into action, the improvement of visitor experience pillar of the 10-year National Tourism Sector Strategy 2016-2026.

“It was a challenge to find host employers to take in trainees, but hospitality establishments in the region opened their hearts and their doors. For that, I thank every one of the establishments who made training possible. We trust that you will reap the overall benefits of a better-trained workforce in the long term,” said Hannekom.

Speaking of behalf of the host employers, Clinton Potgieter of Sun International indicated that as part of their training, students performed their own audits and provided feedback on specific areas of improvement as a testament to the training that they have received and the integrity that they will eventually contribute to the tourism industry. The latest outbreak of Listeriosis should serve as a constant reminder of Food Safety and its importance and impact it has on tourism in South Africa and the daily food risks.”

The graduation was followed by a tourism community imbizo where Hannekom, together with the provincial department of Economic, Small Business Development, Tourism and Environmental Affairs (DESTEA), emphasised the role of the tourism sector in supporting the National Development Agenda, and answered to various community challenges and proposals for growing the local tourism value chain and offering.

Tourism industry opportunity, support

“Tourism offers opportunities to create and support jobs, to put food on the table, to develop communities and grow our economy, and eventually to give all people in our country an equal chance to make the best of their lives,” added Hannekom.

The programme with a total of more than 500 learner enrolment has reported competency pass rates of more than 90%, and a majority of the learners getting permanent employment with various acclaimed hotel and accommodation establishments. The final rounds of graduations will be held for the provinces of the Eastern Cape and Western Cape on 11 and 3 June respectively.

All the speakers and stakeholder emphasised that collaboration between the three spheres of government and business as a key tool to ensure the successful delivery of the tourism product as well as the overall government services to the people of South Africa.

As part of the Youth Month activities, the Department of Tourism will host a workshop on 14 June with the industry, on energy resource efficiency training, which will be rolled out in the Free State, targeting 20 youth from across the province.

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The City of Cape Town’s Social Development and Early Childhood Development Department will be extending its Memorandum of Agreement with the Federated Hospitality Association of Southern Africa (Fedhasa) Cape. The agreement, originally signed in 2016 for workplace training for 20 young people, will now see 50 new candidates follow the same path to potential permanent employment.

In 2016, the City and Fedhasa signed an agreement for a pilot project that saw 20 young people placed with various Fedhasa members to gain valuable on-the-job experience. Seven of the participants eventually secured permanent employment.

Now, the pilot project has paved the way for 50 candidates who will participate in phase two of the agreement, starting in July 2018. The candidates will be selected from the City’s transversal youth development database of young people who have already completed work and employment readiness training initiated by the City.

In terms of the Memorandum of Agreement, Fedhasa will initiate and follow its own training criteria and framework to accomplish the objective of enhancing the participants’ chances of permanent employment, while the City will pay them a stipend from Expanded Public Works Programme (EPWP) funding.

“A benefit of partnerships such as this is that the work experience and training gained during the period of subsidised work improves longer-term employment prospects. Youth unemployment remains a major concern countrywide and impacts negatively on the welfare of young people. It is for this reason that we need to create job opportunities through partnerships with the private sector for the benefit of our youth,” said the City of Cape Town’s Mayoral Committee Member for Safety and Security; and Social Services, Alderman JP Smith.

One hundred names will be selected from the City’s Transversal Youth Development’s database. All prospective candidates must also be registered on the City’s jobseeker’s database as per the City’s Expanded Public Works Programme (EPWP) policy. The selection criteria will include a character trait assessment to ensure that the youth selected not only fit into the hospitality industry, but show an interest to work in the industry.

Fifty young people will then be selected to participate in the 12-month programme which includes a one-week induction period focusing on the industry and outlining the objectives and expectations linked to the programme. Once candidates are placed, they’ll be mentored against a list of agreed outcomes with quarterly progress evaluations. The overarching aim is to ensure that candidates are absorbed either temporarily or permanently into the hospitality industry at the end of the programme.

The programme aligns with the City’s Organisational Development and Transformation Plan, as it creates the potential for economic inclusion.

Participants from phase 1 received either full-time employment, internships or contracts at various businesses such as CPU Fedics, Southern Sun – Waterfront, Peninsula All Suite Hotel and Sanlam Food Court.

“This is but one initiative under way to improve the prospects of young people in our city. We are also in the third year of our #YouthstartCT entrepreneurship challenge and we also do ongoing youth capacity-building and workplace skills training. I am heartened by the continuation of this partnership with Fedhasa and I call on other industries to consider similar undertakings if they haven’t already set the ball rolling. An investment in our young people is a much-needed investment in a more prosperous future for all,” added Alderman Smith.

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Capital Hotel School, one of the leading training institutions for Hospitality Management and Professional Cookery has announced that Chef Debby Laatz has been appointed as their new Group Executive Chef in the culinary arts division from April 2018.

Chef Laatz brings over 23 years of culinary experience. Having had a team compliment of over 110 staff members, Chef Laatz has held prestigious positions with leading Hospitality establishments across South Africa and has spent dedicated hours training students and chefs throughout her career.

Prior to joining Capital Hotel School, Chef Laatz has served as the Executive Chef at the iconic Royal St Andrews Hotel in Port Alfred and Lion Sands Game Reserve in Sabi Sands.

“We are delighted to welcome Chef Debby to our establishment and know that she will instil her skills and knowledge onto our students who are excited about their future in professional cookery and hospitality management”, says Ronel Bezuidenhout, Capital Hotel School MD and Principal.

Chef Laatz will be responsible for heading up a team of qualified and experienced training Chefs, that train students and members of the industry at leading hospitality establishments across South Africa.

On her move to Capital Hotel School, Chef Laatz says to aspiring chefs, “Practise! Don’t become egotistical but have pride in where you came from and where you are now. Own your experience. Always choose the next experience to improve on yourself and never settle for a lower standard than yours.”


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Whether your business provides tourism transport, like an airport shuttle service, or you operate a mobile business, like a tourist guide, delivering excellent customer service skills on the go is particularly important. There are a broad number of different opportunities where you can target the right customers at the right time, and provide them with an efficient and high-quality service which will allow them to return to your business time and time again. Delivering good customer service on the go, no matter where you are in the world is simple if you follow the right steps. Here, we take a look at how you can do just that.

Purchase A Reliable Vehicle

If you’re a tour or transport operator, or perhaps you operate a hotel amenities delivery service, for example, ensuring that your vehicle isn’t going to cause you any trouble is important. Reliability can provide your business with the opportunity to offer a streamlined service at all times. There are a number of different options that you can choose from when searching for a reliable brand, with Renault and Honda often coming out on top. Knowing that you’re not going to break down on the way to a client, and ensuring that you can arrive at their destination or property with ease when required, is all part of delivering excellent customer service. If you regularly travel cross-border to meet with clients, then the reliability of your vehicle is even more important!


If you have a number of employees who are delivering customer service on a regular basis, then you may want to consider opting for some form of customer service training. This can help to ensure that your employees are able to handle almost any situation they face, with the utmost professionalism, while remaining courteous and helpful at all times. This will help to ensure that your business not only runs smoothly but will help to provide you with peace of mind as a business owner that your employees are consistent in delivering the highest standards of customer service.

Be Responsive

Being responsive is important for any business but more so if you’re a mobile business or are regularly driving around. Installing a streamlined Bluetooth system in your car can help you to answer customer queries on the go, as and when you need to. With customers demanding a faster response time than ever, either ensuring you are able to respond almost instantly or having some form of employee or chatbot in place can help to ensure that your customers remain content with the service you are providing at all times.

Consider The Long Term

Dealing with customers should always be about your long-term goals. If you are able to provide an excellent form of conversation and deliver high-quality customer service consistently, then you are likely to attract existing customers back to your business again and again. The best form of marketing is word-of-mouth, and if you are able to please your current customers, they are highly likely to refer their friends and family to you.

Whether you operate a business from fixed premises, or your business requires constant travelling, providing excellent customer service, no matter where you are, is paramount to ensuring its success.


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AFRICA HOSPITALITY WEEK takes place 24-26th June, the height of purchasing season in South Africa – the power base and gateway to the continent. It is a dedicated 3 day international trading platform endorsed by stakeholder industry organisations and comprises three essential exhibitions, namely The Hotel Show, iHost and Africas big 7.

Over 15,000 international industry professionals meet at AFRICA HOSPITALITY WEEK to source hospitality front and back of house products, services, equipment, supplies, innovations, technology and solutions from hundreds of exhibitors of more than 30 countries.

This 3 event showcase together with the Hospitality Leadership Forum, Africa’s Hospitality Awards, free training workshops, live features including competitions, jobs and careers are all supported by key publication brands Hotel & Restaurant and Hospitality Africa together with over 20 different global media partners.

Latest cutting edge innovations, new ideas and products, trends, insight and future thinking, ensures AFRICA HOSPITALITY WEEK is the go to event in the calendar in Africa.

We look forward to welcoming you to a new era in Hospitality.

Christine Davidson
Vice President
dmg events, Africa


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A Travel Agent earns an average salary of R115,290 per year. Most people with this job move on to other positions after 20 years in this career. Experience has a moderate effect on pay for this job.


Job Description for Travel Agent

A travel agent assists individuals or groups of persons in planning and booking travel. This can include facilitating ticket purchases for transportation, reserving accommodations, and renting cars. Travel agents can also assist people in booking vacation packages, tours, and visits to specific locations of interest. Agents typically make money by earning commissions for booking these arrangements from the providers themselves.

One of the main tools at a travel agent’s disposal is permissions that allow them to access in real-time variable data. Agents typically work with individuals to help design custom trips, which may include multiple destinations, transportation modes, and sightseeing plans. The agent may also be able to recommend packaged tours that help consumers in this planning stage. While the career field of a travel agent has been somewhat compromised by the advent of self-booking websites, there are still many travel agents who do very well. Agents must be flexible and able to offer a variety of concierge services. By providing this customer services which travel websites cannot, an agent can still flourish.

Beyond this aptitude for customer service, general travel knowledge, and computer skills, there are a few formal education requirements for this job. Therefore, programs in vocational schools and community colleges related to the career do exist and may be helpful. (Copyright 2018

Travel Agent Tasks

  • Respond to incoming requests and conduct research on travel planning and itinerary customization.
  • Draft service contracts for group travel.
  • Build rapport with individual customers to secure new clients and maintain a consistent customer base.
  • Provide counseling and support for customer requests, and review documents for accuracy.


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A General Manager, Hotel earns an average salary of R292,662 per year. The highest paying skills associated with this job are Financial Reporting and Budget Management. Experience strongly influences income for this job.


Job Description for General Manager, Hotel

A hotel general manager usually has the responsibility of overseeing the entire workings of a given hotel. Keeping finances in order, planning for events within the hotel, and budgeting for new renovations to the building are all within the realm of a hotel general manager’s duties. It is normally the hotel general manager’s job to ensure that all employees at the hotel are performing their work in a satisfactory manner and are making the hotel guests feel welcome and pleased. If any hotel staff perform their work poorly, it is the hotel general manager’s duty to terminate them.

Hiring new employees is also within the realm of a hotel general manager’s duties as well. Ensuring that security measures are place to keep guests and employees safe at the hotel should be of utmost importance to a hotel general manager. According, budgeting for a security system and surveillance is normally on the to-do list of a hotel general manager. Maximizing profits is extremely important for the success of the hotel, and it is generally within the hotel general manager’s list of duties to do so. Whether it be offering specials on rooms or discounts for certain times of the yea, it is the hotel general manager’s duty to ensure the hotel stays afloat financially.

Hotel general managers normally do not need a specific degree, though having a degree in business management or hospitality is a huge plus. As a management position, years of experience is also usually required. (Copyright 2018

General Manager, Hotel Tasks

  • Oversee all aspects of hotel operations.
  • Resolve guest and employee concerns.
  • Maintain accountability for each department.
  • Develop an operational budget and monitor cost controls.
  • Complete daily audits and monthly paperwork.

Pay by Experience Level for General Manager, Hotel

Pay by Experience for a General Manager, Hotel has a positive trend. An entry-level General Manager, Hotel with less than 5 years of experience can expect to earn an average total compensation of R137,000 based on 56 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A General Manager, Hotel with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of R249,000 based on 59 salaries. An experienced General Manager, Hotel which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of R396,000 based on 83 salaries. A General Manager, Hotel with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of R545,000 based on 34 salaries.

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So you want to live in the middle of the ocean, see the world’s most glamorous ports, and get paid for it? Those in with a chance will be outgoing, friendly, willing to work their fingers to the bone and live in constant proximity to other people (you’ll share a tiny cabin with up to 3 people). Getting a job in the cruise industry is a bit tricky for South Africans, as the cruise liners are all based overseas, and one needs to avoid the scams that do the rounds with fake jobs, scumbags trying to take advantage of those who are desperate for work – do not use an agency which charges fees for its services – this is a sure sign of a scam.


There are two ways to get a job on a ship:

  1. Apply to a cruise line for a job on one of their ship.
  2. Apply to a concessioner for a job on a ship. A concessioner is a company contracted to operate a spa, retail shop or entertainment on the ship.

Contacting a Cruise Company

Most cruise companies have websites where you can search for and apply for jobs.

Cruise Lines
MSC CruisesClick here, to search for jobs, and create a profile.
Costa CruisesClick here to check what jobs are available and to create a profile.
Carnival UK
P&O Cruises
These 3 cruise lines club together for job purposes. Click here to see their career page.
Royal CaribbeanClick here to find available Royal Caribbean jobs, and apply for one. There is also a Royal Caribbean Careers Facebook page, a Twitter page and a LinkedIn page. Alternatively, phone +1 305 539 3920.
Carnival CruisesClick here for more info. Applications can be made through Cruise Alternatives.
Princess CruisesApply via Blue Ensign agency – see details below.
Virgin VoyagesVirgin Voyages is launching their cruise line in 2020, to cruise in the Caribbean. They have set up a job portal, but it didn’t appear to have been populated with jobs yet, at the time of writing.
Recruitment agencies in South Africa
Blue EnsignNavigate to . They are the agents in SA for Cunard, Holland America, P&O Cruises, Princess Cruises and Seabourn. Email your CV, a copy of your passport and relevant certificates as well as two references to For more info phone 021 556 7658.
Cruise AlternativesHiring agents for Carnival Cruise Lines, Celebrity Cruise Lines, Holland America, Norwegian Cruise Lines, Royal Caribbean and Silversea Cruise Lines. Navigate to the Vacancies drop down menu to see what’s available. Email or phone 012 654 5030
Atlantic Medical RecruitmentFor those who are members of the medical fraternity. Email or phone 082 376 1175.

If you receive no reply after a few weeks then contact them again sending a thank you and follow-up letter. Getting hired is often a matter of persistency.


Cruise related jobs cover the full monty of careers. Note that you will have to apply for a particular job, as the “I’m willing to do anything” approach doesn’t work. So, start off by deciding which job you want to do (which usually comes down to what you’re most qualified for).

Entertainment Team

The entertainment team hosts a variety of activities with the passengers – from trivia games and informative presentations to exercise classes and DJ’ing at the disco.

Those working at the kids’ clubs (for guests up to the age of 17) may also fall into this category. This is a crucial role, as if the kids aren’t happy, the parents wont be happy either. A minimum of 2 years experience would typically be required for this job.

The entertainment team reports to the Cruise Director (aka “cruise activity director” aka “cruise ship director”). The Cruise Director is expected to perform each voyage and to organise an entertainment program to ensure the guests are having fun and satisfied. The Director will be expected to interact with passengers and handle their complaints. This job suits somebody who enjoys being in the middle and leading the entertainment.

Being fluent in other languages additional to english, helps.

Shore Excursions

With so many different ports and the need to ensure that passengers are 100% satisfied with their excursions, a quality shore excursion team is required.


You may want to work as a dealer (e.g. blackjack, roulette), a slot technician or cashier.

Navigate to – they represent AIDA, Carnival Cruises, Costa, Cunard, Holland America, P&O Cruises, Princess Cruises and Seabourn. You’ll be required to have at least a year’s experience and be at least 21 years old.

Click here to see when the next interviewing cycle is in South Africa.

Food & Beverage services

Think bartenders, waitresses, chefs; as well as higher level jobs analysing the financials in an attempt to max profit. To qualify for this:

  • get a qualification from a hotel, chef or catering school.
  • get experience working in a restaurant (ideally fine dining)

Fun fact: most cruise ships have over 100 chefs on them.


Think nurses, paramedics and doctors. Yes, people on cruises get sick too!

Retail sales (“Boutiques”)

Think jewelery, watches, fragrances, cosmetics, handbags, apparel, sunglasses and liquor sales. Positions include the likes of jewellery sales specialists, fragrance consultants, sales assistants, cosmetic consultants and watch sales specialists.

To become a “shoppie” (this is what the retail staff on a ship are known as) you’ll need to have at least 2 years experience in retail, be able to take inventory, and be good at working with customers. Being able to talk multiple languages is an advantage, as well as having a degree on your resume. If you’ve been at sea before and have the relevant experience, you may want to take a job as a manager or trainee manager.

Harding Retail are hired by some cruise companies to run the retail shops on their ships. They offer a service to Azmara Club Cruises, Carnival, Celestyal Cruises, Cunard, Fred Olsen Cruise Lines, Louis Cruises, Oceania Cruises, P&O Cruises, Regent Seven Seas Cruises, Royal Caribbean International, Saga, Seabourn, Swan Hellenic, Thomson Cruises, TUI Cruises, Viking, Voyages of Discovery and Voyages to Antiquity. They offer a wide variety of brands including Cartier, Clarins, Fossil, Gucci, Mont Blanc, Ray-Ban, Swarovski and Tissot. Click here to apply for a job with Harding Retail. Your application will be processed by their team in Bristol. On average you can expect to get off at 2 ports out of 3.

Applications for a job as a shoppie which are sent to a cruise company will usually be forwarded to their concessionaire (that’s not to say you shouldn’t send to them anyway, as it gives you another chance to get your name in front of everybody). If you’re chosen there will probably be a short course to attend.

Salaries are target and commission based, which means that there’s a lot of volatility in earnings.

House keeping

Responsibilities include cleaning rooms, public areas, doing laundry and moving baggage. To get this job first get experience in the hospitality industry and ensure your communication skills are up to scratch.

Spa Work

Jobs vary from masseuses to personal trainers, nail technicians, barbers, receptionists and hairdressers. Passengers can enjoy facial therapies, acupuncture, massages or fitness training. Whilst not attending to passengers, expect to spend time marketing your product and taking inventories.

Navigate to – they represent Carnival, Disney Cruise Line, Princess Cruises, Silversea, The Yachts of Seabourn, P&O Cruises, Holland America, Royal Caribbean, Costa Cruises and Windstar Cruises. Click here to find their application form. Find out when there are interview dates in South Africa. The regional managers are Nadine Brits (email or phone 079 5285 161) and Daniella Diem (email or phone 071 497 3797).

The spa is usually found near the top floor of a cruise ship. The amount you’d earn is based largely on tips and commission.

Techinical & Deck Work

Even the ship’s Captain falls in this category! Think safety, navigation of the ship and maintenance of equipment. This includes propulsion systems, air conditioning, power systems and entertainment support systems. For example watchkeeping officers ensure that the boat is safely navigated (and no Costa Concordia incidents!), there are plumbers, engineers and electricians.

Human Resources

Yes, you even get HR staff on board the ship. They’ll implement the shipping line’s HR policies with the onboard staff. A bachelors degree in HR will help you get this spot, as well as any relevant experience.

Information Technology

Think maintenance of servers, networks and computer systems (including desktop). A minimum of 2 years relevant experience would be required, together with the appropriate academic qualifications.

Photographers & videographers

Selling photographs and videos is a big money spinner for cruise lines – they’re sold at high prices, but it’s difficult to say no to the purchase if the Mrs has her heart set on these mementos. To get this gig you should have at least a year’s experience in photography and the relevant computer skills.

Life on board

There’s no space to spare on a cruise ship. Your new home will be a small cabin at the bottom of the ship with no windows, and shared with up to 3 people who might snore at night. The cabin will typically have a shower, a TV and a storage cupboard. You’ll be required to keep that cabin spick and span. The people in the cabin may not be the type of people you’d normally hang out with.

There are 3 main categories of staff: “crew”, “staff” and “officers”. Only the officers and staff may be in guest areas when they’re not on on the job, and socialise with guests. However, you will be fired if you date guests, but you may date members of the crew (who are often younger, better looking and more vivacious), although an unwritten rule is that you may not date officers with a higher ranking.

Expect to work very hard! Crew members work 7 days a week, and about 11 hours per day (usually a maximum of 14 hours) – this is not a holiday. Ships purposely fly flags of convenience, and there are few workers’ rights.

You are not cruising – even the term “cruising” is used to describe somebody who is slacking on the job. Having said that, if the job has been done properly, then your manager may give you some time off.

You’ll be required to attend every safety drill.

On the upside:

  • Meals are free, as is the accommodation. Meals are eaten in the staff dining area (better known as the “crew mess”), and are buffet style.
  • Ships tend to follow the sunny weather, perfect for those who want to permanently be out of the cold and rain.
  • Being away from it all for so long and surrounded by people from all walks of life and all over the world, gives one a chance to reflect and put life into perspective.
  • If you ever have some free time you can hang out at the crew bar (much more reasonably priced than for passengers)…these occassions often spill over later into somebody’s cabin…
  • Go to the crew’s special jacuzzi/pool, play table tennis, pool or pump iron at the gym.
  • There will probably be wireless internet (at a fee) to stay in touch. There are regular crew events such as poker nights and karaoke.
  • Crew parties, with free booze if you’re lucky.
  • If you get free time, then sometimes the shore excursions are offered free to staff.

Cruise ship staff are male dominated (client-facing roles have more females), with about half the staff being younger than 30.

It can take up to 3 weeks to get used to life onboard. If, after 3 weeks, you’re not enjoying it yet, then this probably is not the life for you. If you leave early then you’ll have to pay for your own way back (if you finish your contract, usually the cruise line will then pay for your plane ticket back).




What is required will vary immensely by the job; but to give you an idea, here’s some of the information which you’ll typically be asked for:

  • Are you 21 or more years old?
  • Do you have any tattoos or piercings which are publicly visible?
  • Do you have a criminal record?
  • You’ll have to pass a medical examination.
  • You must have a valid passport.
Working as a Couple

Would you like to go work on a cruise ship together with your partner? The bad news is that this is difficult to get right; as for one thing each applicant is considered on her/his own merits.


A typical contract on a ship lasts for 6 to 8 months, depending on the operational requirement. During the contract you’d usually be on one specific ship (which you may well find visits the same destinations again and again during that period…so much for seeing the world!). You’d then get a couple of months leave, and if you’ve been up to standard you’ll get invited back for another 6 to 8 month contract.

It’s a style catch-22: The “airport outfit” has to be comfortable enough for sitting on a plane for at least several hours (in terms of climate control and soft-stretchiness), but also pulled-together enough that you can deplane at your destination ready to hit the ground running. We turned to 11 globe-trotting style-setters for tips and inspiration on just how to pull of this tricky fashion feat.

The tourism sector employed 686 596 persons in 2016, Statistician-General Risenga Maluleke said on Monday.

This, according to Maluleke, is an increase of 2.7% percent or 17 945 employees compared to 2015.

According to Stats SA, the tourism sector share of total employment increased from 4.2% in 2015 to 4.4% in 2016. The tourism sector directly contributed 2.9% to South African gross domestic product (GDP) in 2016.

Releasing the Tourism Satellite Report (TSA) at a media briefing in Tshwane, Maluleke said there were 15 121 328 non-resident visitors to South Africa in the year 2016 compared with 13 951 901 in 2015 and 14 529 542 in 2014.

Of the non-resident visitors in 2016, 5 077 165 were same-day visitors and 10 044 163 were tourists.

“Tourism direct gross domestic product (TDGDP) increased from R108 683 million in 2015 to R125 136 million in 2016 (15.1% increase).”

Maluleke said inbound tourism expenditure totalling R121 400 million was recorded in 2016.

“The main expenditure items were non-specific products (28.1%), accommodation for visitors (15%), connected products (13.4%) and road passenger transport services (11.9%).

“Domestic tourism expenditure totalling R144 358 million (including the domestic portion of outbound tourism expenditure) was recorded in 2016,” Maluleke said.

The main expenditure items were road passenger transport services (27.8%), non-specific products (17.3%), accommodation for visitors (14.8%) and air passenger transport services (14.3%).

The total internal tourism consumption in cash for South Africa in 2016 was R265 758 million (inbound tourism consumption R121 400 million (45.7%) and domestic tourism consumption R144 358 million (54.3%).

The main expenditure items for internal tourism were non-specific products (22.2%), road passenger transport services (20.5%), accommodation for visitors (14.9%) and air passenger transport services (13.2%).

Maluleke explained that tourism imports (outbound tourism expenditure) increased by 8% to R78 493 million compared with 6.3% growth in the previous period.

The TSA report provides an overview of the role that tourism plays in South Africa and also information on the contribution by tourism sector to the economy in terms of expenditure and employment. –