Finance in Tourism and Hospitality
This module enables students to gain an understanding of main sources of finance, to understand the relationships between cost volume and profit, to carry out specific costing practices and make recommendations on prices and interpret business performance using recognised tools. It is not an in-depth accounting module, and this should be borne in mind when planning and executing the delivery.
Customer Service Management in Tourism and Hospitality
This module covers the management of customer service operations, managing the resolution customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.
Global Tourism and Hospitality
This module covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation sub-sectors it, the issues and influences affecting it and the growth of global tourism and hospitality brands.
Rooms Division Operations
This module covers understanding rooms division operations (front office and housekeeping departments), front office processes and housekeeping operations.
Rooms Division Supervision
This module covers evaluating the effectiveness of rooms division operations (front office and housekeeping departments), supervising housekeeping operations, supervising housekeeping operations and managing the performance of staff.
Food and Beverage Operations
This module covers understanding the principles of food production operations, food production operations and food and beverage service.
Food and Beverage Supervision
This module covers evaluating the effectiveness of food and beverage operations, developing food and beverage operations, understanding how to arrange banquets and functions, understanding how to supervise the purchasing and storage of food and beverages and the management of staff performance.
Travel and Tourism Operations
Thismodule covers assessing the tourism sector and the factors that affect participation in tourism, delivering travel and tourism services and tour guiding services.
Travel and Tourism Supervision
This module covers managing a travel agency, managing tour provision and managing staff performance.
This module covers understanding the features of travel geography, patterns of domestic and international tourism and the nature of tourism destinations.
This module covers understanding the principles of destination analysis, carrying out a destination audit and assessing the factors that affect tourism destination development.