• Duration

    12 months

  • Effort

    835 learning hours

  • Modules

    7 modules

  • Exam Dates

    Jan 2018
    Mar 2018
    Jun 2018
    Sep 2018
    Nov 2018

  • Fees

    ZAR790 exam fee per module
    ZAR350 registration fee
    ZAR960 CTH student membership fee

  • Important

    Registration Dates and Tuition Fees (which are separate to the exam fees) are set by your Training Provider.

The Intermediate Programme in Tourism and Hospitality Management is ideal for students to learn about the fundamental operational aspects and key management principles within the Tourism and Hospitality industry. Students can choose to specialise in Tourism Management or Hospitality Management.  Once completed students can progress onto the Advanced Programme or gain access to a number of universities worldwide.

Admission Requirements

  • Students must be at least 17 years of age at enrolment.
  • All students must be able to speak, read and write English.  The programme is assessed by written assignments and examinations in the English language; high level language skills are essential.
  • The course requires students to read around the subject and use academic referencing (Harvard style) in their written assignments. Academic Study skills are essential.
  • Students should have completed the Foundation Programme in Tourism and Hospitality Management or equivalent.
  • Students with work experience must provide evidence of at least three years’ work experience in the hospitality and/or tourism industry ideally with some work experience at a supervisory level. Preferably school leaving certificate.

Course Modules

Compulsory Modules

  • Finance in Tourism & Hospitality
  • Customer Service Management in Tourism & Hospitality
  • Global Tourism & Hospitality

Choose one of the following Management Streams

Tourism Management

  • Travel & Tourism Operations
  • Travel & Tourism Supervision
  • Travel Geography
  • Destination Analysis

or

Hospitality Management

  • Rooms Division Operations
  • Rooms Division Supervision
  • Food & Beverage Operations
  • Food & Beverage Supervision

Module Content

Finance in Tourism and Hospitality
This module enables students to gain an understanding of main sources of finance, to understand the relationships between cost volume and profit, to carry out specific costing practices and make recommendations on prices and interpret business performance using recognised tools. It is not an in-depth accounting module, and this should be borne in mind when planning and executing the delivery.

Customer Service Management in Tourism and Hospitality
This module covers the management of customer service operations, managing the resolution customers’ queries and complaints, analysing the effectiveness of customer service in hospitality or tourism and understanding the use of quality systems in the tourism and hospitality industry.

Global Tourism and Hospitality
This module covers understanding the size and scope of the global tourism and hospitality industry, the food and accommodation sub-sectors it, the issues and influences affecting it and the growth of global tourism and hospitality brands.

Rooms Division Operations
This module covers understanding rooms division operations (front office and housekeeping departments), front office processes and housekeeping operations.

Rooms Division Supervision
This module covers evaluating the effectiveness of rooms division operations (front office and housekeeping departments), supervising housekeeping operations, supervising housekeeping operations and managing the performance of staff.

Food and Beverage Operations
This module covers understanding the principles of food production operations, food production operations and food and beverage service.

Food and Beverage Supervision
This module covers evaluating the effectiveness of food and beverage operations, developing food and beverage operations, understanding how to arrange banquets and functions, understanding how to supervise the purchasing and storage of food and beverages and the management of staff performance.

Travel and Tourism Operations
Thismodule covers assessing the tourism sector and the factors that affect participation in tourism, delivering travel and tourism services and tour guiding services.

Travel and Tourism Supervision
This module covers managing a travel agency, managing tour provision and managing staff performance.

Travel Geography
This module covers understanding the features of travel geography, patterns of domestic and international tourism and the nature of tourism destinations.

Destination Analysis
This module covers understanding the principles of destination analysis, carrying out a destination audit and assessing the factors that affect tourism destination development.

Assessments & Exams

Assignments

  • Customer Service Management in Tourism & Hospitality (Compulsory Module)
  • Global Tourism & Hospitality (Compulsory Module)
  • Travel & Tourism Supervision (Tourism Management Stream)
  • Destination Analysis (Tourism Management Stream)
  • Rooms Division Supervision (Hospitality Management Stream)
  • Food & Beverage Supervision (Hospitality Management Stream)

Exams

  • Essentials in Finance in Tourism & Hospitality (Compulsory Module)
  • Travel & Tourism Operations (Tourism Management Stream)
  • Travel Geography (Tourism Management Stream)

  • Rooms Division Operations (Hospitality Management Stream)
  • Food & Beverage Operations (Hospitality Management Stream)

What You Get

ITHSA Module Completion Certificate

CTH Programme Certificate

Your Next Steps

CHOOSE YOUR COURSE
FIND YOUR TRAINING PROVIDER
BECOME A CTH MEMBER
WRITE ASSESSMENTS & EXAMS
STUDY FURTHER - ADVANCED PROGRAMME IN TOURISM & HOSPITALITY MANAGEMENT

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